March 14, 2013

Disappointing Experience at Town Kitchen & Bar in South Miami

We usually go to Town for drinks and/or dancing on Fridays because we've never really liked the food. This week, however, we had dinner there because the restaurant we were going to was closed and our options were limited.

What another bad experience!  My best friend and I both ordered burgers, medium, but when the burgers arrived hers was cooked perfectly, but mine was "rare." I took a bite hoping I would be ok with it, but the texture was soft and mushy with a raw taste to it; so of course I returned it. Normally when you return a dish, you get a new dish not the one sent back. Not only did i receive the same burger I returned but the burger was still RARE!


Eventually the manager came out, apologized and asked if he could get me something else. By this time I had already eaten half of my best friends burger and I just wanted mine to go away. So he said he would bring us dessert. They brought us some doughnuts and bread-pudding, which were fairly good.  At that time we ordered coffee;  the coffee arrived cold!


This is where the plot thickens! Our bill arrives, and although the burger was taken off the bill ($16), they charged us for the two $8 desserts.. I don't get it....  how do you offer dessert and charge us for it? We weren't even going to order dessert!! We paid the bill and swore to never go back again!!!!

No comments:

Post a Comment